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Can I order by phone instead?

For sure. Just give us a call at 289 548 5540. We’re happy to help you with your purchase.

What is the difference between buying a mattress online and buying one in your stores?

Well, you can shop in comfort online. But, when it comes to buying a mattress , we want to ensure we match you to your best sleep.

Whether you are shopping online or in-store our sleep experts are here to help you.

Do you have financing solutions?

We do! You can choose to finance your purchase both in-store and online, even the taxes. In store, it’s surprisingly simple. Just visit the Mattress 365 store to find out more. Online, you can finance your purchases through our partner PayBright; just choose that option as you go to check out with your purchase.

How do I complete the transaction?

Your financing with PayBright is integrated right into our checkout process. You choose PayBright as your payment option, you’re taken to their application which only takes a few moments and you’ll come right back to the next step in your checkout process.


Is there a minimum online funding amount?

PayBright will happily fund your online purchase starting from $250.

Which payment plan terms are available?

PayBright offers plans starting from 6-12 months.

How do I make my PayBright payments?

You can set up convenient pre-authorized payments from your chequing account, and in some cases, from your Visa or Mastercard debit or credit card.

What do I do if I have received my product and I noticed that it was damaged?

If your mattress arrives damaged, please Contact Us within 48 hours of your delivery, and we’ll be happy to assist you

The material on the bottom of the box spring/foundation has torn; should I be concerned?

That’s just a cosmetic finish, no need for you to be concerned. It doesn’t affect the bed’s performance or your warranty, so rest easy!

Do I need to buy a mattress and box spring/foundation together for my warranty to be valid?

You can buy your pieces separately and still have a valid warranty. But if your new mattress is matched to an unstable foundation or defective box spring, the mattress warranty will be voided. They really do function better as a pair.

Today’s mattresses are built heavier and thicker, so it’s possible that some box springs or foundations, whether old or new, won’t be up to the task of supporting the modern loads. Again, that rule of thumb: a mattress and foundation are best matched at purchase.

How do I know if I need a new frame?

Frames are very important, so we strongly recommend a new one when you buy a new mattress, especially for today’s heavier-duty mattress sets. You want to set up your mattress for success, with a strong metal frame’s centre support. This means that your bed should have at least five legs (especially CENTER) or five hardwood cross slats.

What does my warranty cover?

Your mattress warranty is not an indicator of how long your mattress should be used before being replaced; it is designed to protect you against defects related to the mattress design and construction. Mattresses ‘wear out’ over time. After flexing thousands of times, springs lose their ability to rebound and support the body. Also, the microscopic cells in foams can break down over time. Typically, after seven to ten years, the decline in support and comfort becomes significant enough to impair your sleep.

Your warranty covers the following items during normal wear:

Traditional Spring Mattress:

Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached.

Coils or wires that are loose, broken, protrude or rip through fabric.

Body indentations of 1.5″ or greater.

Sagging: Your mattress must be continuously supported by a matching box spring, or equivalent, with an appropriate frame. The frame should include a rigid centre support with at least 5 legs or a rigid centre support with at least 5 hardwood cross slats for Queen and King sets. A rigid centre support is equal to a support that extends from the frame to the floor.

Box Spring:

  • Splits in the wood frame.
  • Squeaks, rattles or noises.
  • Bent, loose or defective beams and/or centre support rail.
  • Loose or broken box spring wire.
  • Compression modules.
  • Stapling of modules.

Sagging: A proper bed frame must continuously support the box spring. For King and Queen sets, a rigid centre support having at least 5 legs or a rigid centre support having at least 5 hardwood cross slats is necessary. A rigid centre support is equal to a support that extends from the frame to the floor.

Is there anything specific that my warranty does not cover?

Items and damages not specifically listed in the “Warranty Coverage” section are not covered, including, for example:

Mattress fabric

Structural damage from using an improper bed frame. This warranty applies to Queen and King size mattresses or box springs only if they are used on an appropriate frame with a rigid centre support having at least 5 legs or a rigid centre support having at least 5 hardwood cross slats.

Comfort preference

Body indentations less than the amount specified on the warranty card. Mattress damage due to an inappropriate box spring/foundation. A mattress is designed for full performance when used in conjunction with a matching box spring as part of a total sleep set.

Replacement of another piece in the sleep set, unless such other piece is also defective.

Mattress or box spring / foundation damage due to abuse

Transportation costs

What is a body impression? Is it a defect?

Today’s mattresses are designed with cushioning and upholstery that conform to the shape of your body. As you sleep on your new mattress, you should begin to see body impressions – in the mattress surface, not in your dreams. This is perfectly normal. It shows that your new mattress is conforming to your body’s shape to provide maximum support and contour where you need it most.

What circumstances will cause the manufacturer to decline my warranty?

Be sure to read your warranty card to understand any warranty limitations. Some warranties become void if the mattress is soiled, certain tags are removed, you no longer have the original receipt or warranty, or if the mattress is used with a defective foundation or frame.

Delivery Fee?

For deliveries Free Delivery with in the GTA on online orders 999.99 and above. Contact us at info@www.mattress365.ca for a delivery quote